Refund Policy

How refunds work for wallet-charged services.

1. Automatic Refunds

If a service request is rejected by our team or by the underlying government/third-party provider before it is completed, any amount already deducted from your wallet is automatically refunded to your wallet — you do not need to raise a separate request. This applies to services such as PAN applications, GST filing, MSME registration, Flight Booking, and similar wallet-charged services.

2. Train Ticket Cancellations

For a completed (ticketed) Train Booking, you can request a full or partial cancellation from the booking's details in the app. Our team reviews the request and approves it with a cancellation charge (which varies based on train rules, class, and how close to departure the cancellation is requested). The prorated fare and service charge for the cancelled passenger(s), minus the cancellation charge, is refunded to your wallet once approved. Cancellation requests are not guaranteed to be approved instantly and depend on real railway cancellation rules.

3. Recharge Failures

If a mobile or DTH recharge fails at the operator's end after your wallet has been debited, the amount is refunded automatically to your wallet, typically within 24–48 hours. If you do not see the refund after 48 hours, please contact Support with your transaction ID via the Support Center.

4. Non-Refundable Charges

Service charges and processing fees explicitly disclosed to you before payment (e.g. our team's service charge on a quoted train fare, or a completed government service fee once the application has been successfully submitted to the relevant authority) are non-refundable once the service has been rendered. Account activation fees are non-refundable once your account has been activated.

5. Refund Method

All refunds are credited back to your in-app wallet, not to your original payment method (UPI/bank), since the original payment was to top up your wallet rather than pay for the specific service directly. Wallet balance can be used for any service on the platform.

6. Disputed Transactions

If you believe a charge was made in error or a refund you're entitled to hasn't been credited, contact us via the Support Center with your Request ID / Order ID and a brief description. We aim to resolve refund disputes within 15 minutes during business hours, and within 24 hours otherwise.

Questions? Sign in to contact support